Get In Touch
Have a question about your order, products, or delivery? We're here to help.
Customer Care
We are committed to providing you with the highest standard of service. Reach out through any of our channels below.
What Our Customers Say
Read genuine feedback from verified shoppers who trust YASMI STORE.
"The quality of the products is truly premium. Fast same-week delivery across Abu Dhabi and prompt customer support when I asked to change my delivery time."
"I reached out on WhatsApp about an order question and received a polite response within minutes. Cash on Delivery was seamless. Will definitely order again!"
"Beautiful packaging and great attention to detail. YASMI STORE is now my go-to store for gifts and self-care essentials."
Frequently Asked Questions
Quick answers to common questions about orders, payments, delivery, and returns.
Simply browse our collections, select your items, and click Add to Cart. Once you are ready, click on your cart to checkout. Follow the step-by-step prompts to enter your delivery address and choose your payment method.
We give Cash on Delivery (COD) for UAE orders.
Yes! We offer Cash on Delivery (COD) across the United Arab Emirates. Please ensure you have the exact amount ready upon courier delivery for a swift handover.
Standard delivery within the UAE typically takes 1 to 3 business days.
Yes, we deliver to all 7 Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
Once your order is dispatched, you will receive an SMS and an email containing your tracking number and a link to view live courier tracking updates.
Orders can be cancelled free of charge if they haven't been dispatched yet. Please contact us via WhatsApp or email with your order number as soon as possible.
Replacement Eligibility:
Product Eligibility
As a responsible company Tazah Technologies PTE LTD wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement.
Timeframe
*Insert Your Store Name here* will cater all complaints landed within 30 days of delivery.
Your request of a replacement within 7 days from the date of delivery will be done free of cost. After 7 days, there will be certain charges for the replacement.
Replacement Process
Initiation
To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….
As a responsible company Tazah Technologies PTE LTD wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement.
Timeframe
yasmi store will cater all complaints landed within 30 days of delivery.
Your request of a replacement within 7 days from the date of delivery will be done free of cost. After 7 days, there will be certain charges for the replacement.
You can contact our customer care team using the Get In Touch form above, by sending an email to yasmistore2@gmail.com, we will answer in within 24 hours